Voice Management API¶
Voice Management provides pools as a way to manage your call trackers in groups.
Brief Overview¶
Below is a brief overview of a pool's properties and the various types that Voice Management supports.
Pool Properties¶
| Property | Description |
|---|---|
| original_number | One of the phone numbers you registered under your account |
| area_code | The area code of the call tracker to be used |
| description | A description of the pool |
| is_dni | Determines if the call trackers in the pool are to be used for DNI |
| is_prompted | Determines if the call tracker has a prompt before calls begin |
| is_recorded | Determines if the call tracker will save a recording of calls |
| pool_type | Manual or automated |
| property_token | Your Orbee Property ID |
| size | The amount of call trackers that are to be assigned to the pool's phone number |
| utilization | The percentage of call trackers that will be active at a given moment |
Manual Pools¶
Call trackers created in this type of pool will have to be assigned manually to the pool's attached phone number. Any updates to the call trackers will have to be done manually. These pools should be used if permanent call trackers are desired.
- Utilization will always be ignored for manual pools
Automated Pools¶
Call trackers created in this type of pool will be automatically assigned to the top source/medium. These pools should be used for Dynamic Phone Insertion (DNI).
Learn more about how automated pools manage their call trackers.
Last update:
2023-04-13